Oracle support is an area dsp excels in. We are the UK’s leading Oracle Platinum Partner with a proven track record of customer success. Our services are employed by over 100 enterprise and mid-sized clients to reduce IT costs and increase the resilience of their critical Oracle-based applications. The availability of your database infrastructure, whether on-premise or in the cloud, is our priority and our Oracle support team has the tools to manage, maintain, support and administer your Oracle database environments around the clock.
Our Oracle support service involves extensive proactive monitoring to keep your database optimised. All of this work is performed remotely by Oracle Certified Professionals who are regularly trained, constantly keeping up to date with shifts in technology and functionality. We’re not just Oracle specialists, we are trusted Oracle experts.
Whilst organisations may use similar technologies, their support requirements will always differ. We understand this. At the heart our Oracle support service is our DBA-developed monitoring suite which allows us to be lightening fast in our reactions to potential issues; however, the design of your service, the SLA and the ability to use us in either ‘Fixed-Price’ or ‘Variable’ mode all comes down to tailoring, something that is simply part of the service. Typical elements of an Oracle Managed Service would include: